FAQ
Everything clients usually ask
If your question isn't here, send it over — we answer every message ourselves.
How is pricing decided?+
Every quote starts from the package price — Head, Partial, Plantigrade or Digitigrade — then adds only the extras your design actually needs. Heavy markings, props and moving jaws add cost; simple designs stay at base price.
Can you build a fully custom character?+
Yes. Bring a reference sheet, rough sketches, or just a description and mood board. If you don't have art yet, we can design the character with you as part of the concept stage.
How long does production take?+
Heads run about 6 weeks, partials 9, and full suits 12–16 weeks once your slot opens. Queue waits are usually 2–4 months, and we confirm your exact window in the quote.
What materials do you use?+
High-pile Mongolian and shag faux furs, upholstery foam and plastic mesh bases, resin eyes, and breathable athletic mesh for bodysuits. All paints are sealed and flexible so they never crack.
What measurements do you need?+
We send a guided measurement sheet with photo examples — around 14 measurements for a full suit, plus head circumference and a few face photos. A friend helping makes it much easier.
How many revisions do I get?+
Two revision rounds on heads, four on full suits, during the concept stage. Small changes during production are usually fine; structural changes after furring begins are quoted separately.
How does shipping work?+
Suits ship in a padded, ventilated crate via insured tracked couriers. Domestic delivery is 3–5 days, international 7–14. We can also arrange convention hand-off or local pickup.
What are your deposit and payment terms?+
A 30% deposit reserves your bench slot, then two equal payments — one at concept approval, one before shipping. Deposits are refundable up until production begins.
How do I care for my suit?+
Air it out after every wear, brush the fur with a slicker brush, and spot-clean with diluted fabric spray. Your suit ships with a full care guide, and we offer discounted lifetime repairs.
Still unsure about something?
Ask us directly